You can easily process partial refund for all of your transactions on your B-Online account.
To process a partial refund for terminal transactions:
1. Login to B-Online
2. Under Card Transactions select Transactions
3. Search for the relevant transaction for the correct Merchant ID using one of the following filters:
- ARN number
4. Select Refund button at the right hand side for the transaction that needs to be refunded
5. Before you confirm the Refund you have the opportunity to send your customer a Refund Receipt via email by including the cardholder’s email address and an explanation for the refund. You can enter the partial refund amount in the amount box like shown below. Note: To add more than one email input ; symbol in between emails.
6. Finally click Confirm refund
To process a partial refund for payment page transactions:
Log in to B-Online
Under SecurePay select Transactions
- Before you confirm the Refund you have the opportunity to send your customer a Refund Receipt by including the cardholder’s email address and an explanation for the refund. Note: To add more than one email input ; symbol in between emails.
- Finally select Confirm refund.
Take note that you can only process a partial refund if the transaction is older then 24 hours.
We hope you found this information helpful. However, should you have any doubts, do not hesitate to reach out to us. Our team will love to hear from you! 🙌