1. How can I re-print a receipt?
This can be done by navigating to the “Transaction history” from the home screen and locating the correct transaction. From within the transaction you will be able to see the options to re-print both the customer receipt and your own copy. Or on the home screen you can choose "Re-print receipt".
2. Why does my printer have paper in it but is not printing?
If the battery level on your terminal is too low it will not activate the printer, to conserve power.
Please connect the device to a power source and wait for the minimum power level (10%) to be reached. You are able to re-print receipts from the transaction history if you can't do it at the time.
3. Can I print summaries multiple times per day? What happens if I do so?
Yes, you can print as many times as you want to, and it will not affect your batching or settlements at all. You will be able to see how your sales progress over time.
4. My customer receipt is printing in a different language to my receipt, why is this?
This is to try and help your customer understand their receipt better. The terminal recognizes the country that the customers card was issued in and prints the receipt in the relevant language. So if you have an Icelandic card at an Icelandic merchant, the receipts will be the same in Icelandic. However, if it's an English card at an Icelandic merchant, the customer copy will be in English and your copy in Icelandic.